About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Eligibility on day 1 for all benefits
- Dollar-for-dollar 401(k) match, up to 5%
- Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
- Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority.
Note: Benefits may vary based on position type and/or level
Job Summary
The Manager of Change and Employee Experience helps with change management strategies. They design and implement processes, metrics, and programs to enhance the employee experience. The Manager will assist in planning, developing, and implementing change and culture programs for Baylor Scott & White Health (BSWH). They will understand the employee experience, strategic drivers, pain points, and future needs by analyzing data. Consistent leading practices will be applied across change management programs and the employee experience with minimal disruption to BSWH operations.
Essential Functions of the Role
- Helps develop and implement change management methodology and enterprise standardization. Supports the evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization.
- Helps in the development, delivery, and tailoring of change plans to address the ongoing needs and business targets.
- Ensures consistent leading practices across journeys, solutions and experience initiatives.
- Helps in the identification of CX and EX interdependencies and contribute to resolution.
- Leverages customer and employee insights to help make data-driven, customer-centric recommendations that help employee and customer satisfaction.
- Accountable for development and execution of measurable, results-based strategies and related deliverables that help experience programs.
- Manages BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation.
- Utilizes human-centered design practices to handle complex problems and enhance employee experiences.
- Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended.
- Shares insights and data through excellent narrative writing and storytelling and clear, thorough recommendations based on the testing.
Key Success Factors
- Highly organized, energetic, and inventive thinker.
- Previous consulting experience preferred.
- Exceptional critical skills with the ability to translate data into recommendations.
- Track record of working across many teams to build, operationalize, improve, and scale programs.
- Excellent oral and written communication skills.
- Experience designing and leading business transformation projects.
- Ability to succeed in team-based or autonomous environments.
- Well-organized with the ability to handle several projects/clients simultaneously.
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
