ABOUT THE HOUSING DEPARTMENT
The Housing Department works to promote and maintain the socioeconomic diversity of the city by managing and implementing the City’s efforts to meet the housing needs of low-, and moderate-, and middle-income residents, managing affordable housing programs, and developing initiatives to preserve and expand the City's stock of affordable housing.
The Housing Department works closely with the Community Development Department (CDD), the planning agency for the City of Cambridge. CDD’s mission is to foster a livable, sustainable, just, and equitable community. The Housing Department and CDD engage and collaborate with community partners, other government agencies, and residents to make Cambridge a desirable place to live, work, learn, play, and innovate.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the supervision of the Senior Inclusionary Rental Housing Manager, the Inclusionary Rental Housing Coordinator will provide part-time support to the Housing Department’s Inclusionary Rental Housing team. This position will assist in completing key program functions and support program operations with a focus on reviewing and processing applications for inclusionary housing and annual recertifications of inclusionary housing residents. The role is ideal for someone with experience in affordable housing or human services who can step in, learn quickly, and contribute to a collaborative and mission-driven team.
Primary responsibilities include:
Review and process applications and income certifications for program eligibility
Complete annual resident recertification tasks
Maintain accurate applicant records using internal software and systems
Respond to housing inquiries via email, phone, or in person
Provide administrative and program support for day-to-day operations
MINIMUM REQUIRMENTS
Essential Qualifications
- Bachelor’s degree and at least 2 years of related experience in affordable housing or human services programs, or comparable professional experience
Knowledge, Skills, and Abilities
- Ability to review detailed documentation for accuracy and completeness
- Strong organizational and time management skills; ability to meet deadlines while working in a fast-paced environment
- Self-motivated and detail-oriented; capacity to work independently, and to work collaboratively and cooperatively as part of a team
- Strong computer skills including proficiency with Microsoft Office software (Outlook, Word, Excel) and familiarity with or ability to master other software applications, programs and data systems relevant to the job
- Strong customer service and communication skills, both written and oral; ability to communicate with people from all backgrounds in a courteous, compassionate, and professional manner
- Commitment to anti-racism, diversity, equity and inclusion. The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds and ideologies
PREFERRED QUALIFICATIONS
- Experience with income eligibility, tenant selection, or housing program administration
- Familiarity with affordable housing software platforms (e.g. Emphasys)
- Multilingual skills (especially Amharic, Haitian Creole, Portuguese, or Spanish) are a plus
- Knowledge of Cambridge neighborhoods and community resources
WORK ENVIRONMENT:
Work involved is primarily indoors in a professional office setting. This position may be eligible for a hybrid work schedule (in-office and remote) under the City’s Telework Policy, depending on operational needs.
PHYSICAL DEMANDS:
Work requires ability to access, input, and retrieve information from a computer. Work involves travelling throughout the city, driving, walking, and climbing stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
REQUIRED DOCUMENTS:
Please upload the below documents to complete your application:
- Resume
- Cover Letter
