How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
Department Summary:
The Diversity and Inclusion office, within Michigan Housing, helps facilitate a living-learning environment that is supportive for all residents and staff; creating a welcoming, accepting, and inclusive environment for people of all social identity groups. As a core value of the institution, we frame our work in restorative practices, focusing on community engagement and creating inclusive environments where we acknowledge harm and work to repair it within the community.
Position Summary:
The Program Manager, Diversity and Inclusion - M Housing, will work with us on the creation of inclusive communities in the residence halls and apartments by specifically leading gender-inclusive work, programming, and housing needs. Cultivating long-term relationships with residents, families, resident support systems, and campus departments to create a successful residential experience. Including, creating a sense of belonging and a welcoming environment from the time specific student populations submit a housing application through their entire first year. This will include providing support and educational components for residents within these populations that experience residential climate concerns.
Responsibilities*
Residential Climate Support and Education (40%)
- Support Diversity and Inclusion residential climate work, by supporting residents when campus climate concerns arise.
- Provide consultation on residential climate concerns
- Directly mediate conflicts on sensitive topics among residents and residential communities/floors, manage conflict resolution processes with residents, problem-solving crisis intervention options to deliver for residents, and manage crisis management processes related to identity within the residential community using restorative practices.
- Determine educational needs based on crisis interventions and create and facilitate trainings, workshops, community circles, and roommate/resident conflicts based on those needs for both residents, student staff, and professional staff.
- Manage the M Housing You Belong Here campaign, including programming, marketing and branding components, and educational initiatives for incoming first-year students.
- Collaborate closely with Diversity and Inclusion and campus partners on creating and implementing educational programs that complement the DEI Strategic Plan and M Housing campaign
- Develop and facilitate training sessions, workshops, and programs for students and staff that address campus climate concerns, diversity, equity, and/or inclusion in the residential communities.
- Develop digital content about the You Belong Here campaign and educational components for programming, partnerships, websites, social media platforms, and phone apps.
Management of Residential Experience (35%)
- Leadership and direction of all Gender Inclusive Living Experience programs and needs, specifically:
- Manage the gender-inclusive living experience processes within all residential communities, including:
- Building extensive relationships with residents, families, stakeholders, and resident support relationships in determining housing placement
- Coordinate gender-inclusive housing assignments with the Housing Information Office in all residential communities
- Direct support services for students in gender-inclusive management, including making decisions about system workarounds to provide access to spaces with Residence Education and Department of Public Safety and Security and Residence Education
- Navigating all gender-inclusive needs and partnerships with M Housing and campus stakeholders, including Spectrum Center staff to provide support, resources, and programming for residents of the Gender Inclusive Living Experience (GILE) Community
- Supervise student positions who work directly with the Gender Inclusive Living Experience (GILE) Community
- Manage the gender-inclusive living experience processes within all residential communities, including:
- Supervise Diversity Peer Educators, live-in student staff, who support the residential experience
- Provide program support and leadership for departmental events and initiatives
- Participate in department or campus committees to enhance the residential experience
Departmental Administration (25%)
- Serve in on-call rotation to manage campus climate incidents within the residence halls, remotely by phone or email.
- Daily triaging and tracking of residential climate concerns reports in the residential communities.
- Manage campus climate crisis intervention, conflict resolution, and providing resource and referral services to students of all identities utilizing a culturally competent framework.
- Work with the Diversity and Inclusion staff to assess the effectiveness of Diversity and Inclusion programs and interventions in residential communities and how it supports the DEI campus-wide strategic plan.
- Manage departmental communication including resident newsletters and social media and supervision of student staff who support this work
- Alongside Diversity and Inclusion staff create and coordinate programs and events sponsored by the department
- Provide support for administrative processes of the department, including serving as the primary back-up support for health, disability, and religious observance accommodations
- Other duties as assigned by M Housing and Diversity and Inclusion leadership
Required Qualifications*
- Bachelor's degree in related field
- Experience in student affairs and/or related educational services work
- Experience in mediation, conflict management, or restorative practices in resolving conflict
- Work Authorization: Must be legally authorized to work in the United States without company sponsorship
Desired Qualifications*
- Master's degree in related field
- Student affairs experience with emphasis on building an inclusive multicultural community.
- Experience in student supervision/advising and program leadership.
- Experience working or living in on-campus housing or community settings.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Position Responsibilities Criteria (leadership and behavioral qualities expected in this position):
- Skills
- Interpersonal skills including:
- Strong communication skills in both written and spoken formats.
- Capacity to interact and work with different constituent groups including, students, staff, and faculty.
- Knowledge of multicultural education practices including:
- An understanding and commitment to social justice education and student development.
- Understanding of social identities, power, privilege, and oppression.
- Knowledge of restorative justice principles and applying them to work with students.
- Administrative skills including:
- Experience in program development and implementation.
- Experience in creating digital content.
- Interpersonal skills including:
- Abilities
- Ability to build positive relationships with others across all identities.
- Ability to self-direct and prioritize multiple projects using strong organizational skills.
- Demonstrated personal and professional commitment to diversity and a solid understanding of and appreciation for cultural, ethnic, and individual differences.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to problem solve and be adaptable in a fast-paced environment.
- Demonstrated ability to manage multiple priorities and navigate change effectively.
Financial/Budgetary Responsibility:
- This position will work with students to support the administration of their student organization budget.
Working Conditions:
- The job requires working evening and weekend hours and traveling to multiple M Housing locations on campus. The position is an onsite position and shares office coverage responsibilities.
- Possibility for one (1) day remote work a week following successful completion of probationary period.
Physical Requirements:
- Be able to move and transport packages and boxes up to 25 lbs
Direct Reports:
- Direct supervision of Diversity Peer Educators and hourly student staff. Provides functional supervision of all diversity and inclusion student staff on addressing residential climate concerns and supporting residents.
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
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Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
